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Senior Membership Loyalty Programme Manager

Job Type:

6 month contract – Immediate start

Location:

Victoria, London

Job offer

We are seeking a talented Senior Manager to join our Membership team.  In this role, the individual will be responsible for developing and growing E2E’s new loyalty program.

This is a high-profile initiative with senior-level visibility.  The ideal candidate will have strong project management and communication skills, analytical aptitude and a willingness to roll up their sleeves to get the job done (think ‘start-up’ within the business).

A passion for putting the customer first is a must, and experience with loyalty programs is preferred.

Main responsibilities

  • Liaise with international corporates and SMEs to arrange bespoke membership benefits for E2E Members

  • Collaborate across the business (i.e. Data/Analytics, Technology, Brand Marketing, Customer Service, etc.) to ensure loyalty program objectives and priorities are achieved

  • Build reporting processes to constantly monitor the health of the loyalty program

  • Develop program insights to help drive decisions on future program enhancements

  • Drive new enrolments and increase engagement with the program

  • Oversee programme cost centre/budget to ensure KPIs and CPP metrics are being met

  • Build test and learn strategies for programme communication, engagement tactics and redemption centre partners

  • Perform periodic and post-campaign KPI analyses to inform the business and shape future strategies

  • Expand the loyalty program to new international markets

  • Reporting performance to CEO on a weekly basis

Skills, experience & attributes

  • Minimum of 5 years’ proven experience in the customer/loyalty marketing space

  • Access to the Heads of Partnerships at internationally leading businesses

  • Direct to Consumer Marketing experience required

  • Confident in working in a fast pace and entrepreneurial environment with tight deadlines

  • Excellent analytical abilities, rigorous attention to detail and bias for customer-centric planning

  • Verbal and written communication skills

  • Strong collaborative spirit, and relationship-builder both internally and externally

  • Strong Excel & PPT skills

  • Global experience a plus

  • In-depth knowledge and experience of loyalty programs management from execution of acquisition and retention tactics to back end set up and processing Bachelor’s degree required, advanced degree a plus

Apply Now

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