Community Manager

Job Type:

Full time 0900-1800hrs


Victoria, London

Job offer

We are seeking an ambitious, highly motivated, self-motivated individual who will take on the role of Community Manager to build and grow a dynamic entrepreneurial community. This role will look after all new membership sales and the growth and retention of existing members. The Community Manager is responsible for managing and engaging with the organisation’s online community in a way which builds brand awareness and loyalty and increase event ticket sales.

Main responsibilities

New Memberships

  • Acting as the main point of contact for new member enquiries from the point of initial contact to sign-up, and maintaining the sales CRM system to track all leads

  • Attending all E2E events to promote the benefits of membership, follow up, and converting/declining prospective leads

  • Onboarding all new members and acting as point of contact for member needs thereafter

  • Respond to customers in a timely manner

  • Build relationships with customers, industry professionals and journalists

  • Generate event ticket income

  • Track and deliver on your KPI’s to meet the business’ objectives

  • Reporting sales performance to Managing Director on a weekly basis

Member Experience

  • Knowing your members and knowing each member’s needs in order to add value to their professional endeavours

  • Making meaningful introductions between members and our corporate partners

  • Developing community event initiatives designed to create connections between members as well as drive their personal and professional growth

  • Identifying areas of improvement in the membership offering and conducting exit interviews with members who end their membership

  • Reporting retention performance to Managing Director on a weekly basis

Skills, experience & attributes

  • Proven work experience as a membership/community manager or in a customer service role within a customer facing company

  • Experience planning and leading community initiatives

  • Ability to identify and track relevant community KPIs

  • Strong verbal communication skills

  • Excellent writing skills

  • Excellent interpersonal and presentation skills

  • Attention to detail, critical-thinker and problem-solver

  • Excellent IT skills with experience using management software and CRM programmes

  • Sales experience, preferably in a membership model

  • Strong communication skills and a professional manner

  • Customer service mindset

  • Process driven and detailed orientated

  • Positive and hard-working

  • Very strong collaboration and listening skills ability to navigate cross functional teams to deliver on shared objectives

  • History of high performance and proven ability to adjust to shifting priorities and manage through ambiguity an asset

  • Ability to maintain a positive attitude and sense of humour in the face of challenges

  • Bachelor’s required

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